Refund and Exchanges
HOW DO I CANCEL MY ORDER?
To cancel your order, please contact us on 01924 944155 or email us at info@Divanbedsltd.co.uk. Our customer service team will then arrange your refund.
Please note: If your cancellation request is made within 24 hours of the agreed delivery date, your goods may already have been dispatched with the courier. In this case, your refund will be subject to a return fee, which will automatically be deducted from your refund.
HOW DO I RETURN MY ITEM?
If you would like to request a return or exchange, please contact us on 01924 944155 or email us at info@Divanbedsltd.co.uk.
For a return to be accepted, please make sure the following conditions are met:
· You have contacted us within 14 days of receiving the item.
· The item is unused, unassembled, and still in its original packaging.
· The item has not been slept on.
Once our customer service team has approved the return, we can arrange for our courier to collect the item.
A return fee will apply. The cost of returning the item(s) using our courier depends on the weight and size of the item(s). Once your return has been approved, our customer service team will advise you of the cost.
WHAT IF MY ITEM IS DAMAGED OR FAULTY ON ARRIVAL?
Please report any damage or faults to your item(s) within 14 days of delivery by contacting us on 01924 944155 or emailing info@Divanbedsltd.co.uk.
For further information about product warranties and guarantees, please refer to our Terms & Conditions section.
WHEN WILL I RECEIVE MY REFUND?
Once your item(s) have been safely returned to us and inspected, your refund will be processed to your original payment method, minus any applicable collection charges.
Please allow 7–10 working days from the date the items are returned to us for the refund to appear in your account.