1. How long does delivery take?
Delivery usually takes 5 to 7 working days. Our delivery team will contact you to arrange a suitable delivery time slot.
2. Do you offer a warranty on your beds and mattresses?
Yes, all our bed frames, mattresses, and ottoman storage beds come with a 5-year structural warranty covering defects in the frame, workmanship, and materials under normal domestic use.
3. Do you offer a trial period?
Yes, we offer a 60-night risk-free trial from the date of delivery. If you are not completely satisfied, you can return the product, subject to our trial terms and conditions. A £29.99 collection and processing fee will be deducted from your refund.
4. Do you deliver upstairs?
Our standard delivery service is to your doorstep or just inside the front door. For flats, delivery is to the ground floor only. Please contact us before ordering if you require a different delivery arrangement.
5. Can I cancel my order?
You can email us at info@divanbedsltd.co.uk or call us to cancel your order. Cancellation charges may apply depending on the status of your order and our terms and conditions.
6. What should I do if my item arrives damaged or faulty?
Please contact us at info@divanbedsltd.co.uk with your order number, details of the issue, and photos of the damage. We will review the issue and assist you in accordance with our returns policy and your statutory rights.